Delivery & Refunds
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Delivery
We are working hard to expand our delivery area and currently operate in 28 countries:
- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden;
- Free delivery is available for orders over €49, this promotion applies automatically at the time of order placement (please refer to the Sale section for all promotional details);
- Average delivery time: 2-4 business days from the date of payment.
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Refunds
- Upon receiving the item, the buyer is responsible for returning it to us at their own expense:
- Log in to your account on our website using the email address you provided when placing your order
- Select the items you want to return by clicking the "Request return" button and wait for a decision on your request
- Once your request is confirmed, you will receive the address to which the items need to be sent.
- Once the product has been shipped, kindly provide us with the tracking number for the return. We will process a full refund as soon as the item is received at our warehouse.
- Please note: Base layer clothing items like tops, bodysuits, and underwear are non-returnable. Under Article 16(e) of the EU Consumer Rights Directive 2011/83/EU, returns are not accepted for these products due to hygiene and health protection regulations.
- For more detailed information on our refund policy, please refer to this link.